How can I connect with the Aurelia travel advisor?

• Email: info@aureliagetaways.com
• Call/text/whatsapp : +1 281 870 3400
• M - F 9:00 am til 5:00 pm US CST
• Weekday Evenings and Saturday : By Appointments only

Our goal is to respond back within 48 hours or sooner from the time of the receipt via email/message/email.

Are travel advisors worth it?

We think so! Imagine: Instead of comparing prices across booking websites, lining up itineraries, and finding honest answers to pressing questions, you can turn to a single travel expert for all your needs. Plus, you’ll always receive the lowest prices—guaranteed. We believe that personal experience is second-to-none in industry.

How much does it cost to work with an Aurelia Getaways Advisor?

Nothing! There is no fee for booking travel through an Aurelia Getaways Advisor.  

Do you offer Air travel tickets or Air booking only?

No, we do not offer this service.

Do you offer visa/immigration application and related services?

No, we do not offer this service. However, based on your need/situation, we may be able to point you towards right government agency website to our best ability.

What is FIT (Flexible/fully independent Travel) service?

• FIT in travel means a trip that is highly customized to the traveler's needs and desires and is not a pre-existing itinerary. 
• Our travel advisor will conduct extensive research/planning and put together the itinerary to find the perfect trip for you. If you prefer, we can book hotel or other needs for you in this planning.
• This is the only area where we charge fees. Fees will be based on the length of the trip, and complexity of planning and we will discuss this with you in writing upfront.

Please contact one of our advisors and we can provide you with free consultation on FIT and details. 

How do I know my purchase is secure?

• Your Aurelia Getaways Advisor protects you by never accepting cash or travel payments to PayPal or other personal accounts. 
• Your payments always go directly to the travel supplier (hotel, cruise line, airline, etc.). Our website is PSI compliant. 

What destinations can I travel to by booking through an Aurelia Getaways Advisor?

Aurelia Getaways Advisors have built vacations for travelers heading around the world, from North America and the Caribbean to South America, Europe, Asia, Africa, Australia, and the South Pacific. Not only that, but our advisors also know the ins-and-outs of different travel types: cruises, land tours, luxury stays, all-inclusive, and more.

What if I have to cancel my trip?

No one likes a significant change of plans, but they're common in travel. That's why we strongly recommend purchasing travel insurance for every vacation trip you book. Policies cover cancellations and will even reimburse miles or reward points if you booked with them. Be sure to ask your Aurelia Getaways Advisor about travel insurance, so they can suggest the right coverage for you.

What travel insurance options do you offer?

Aurelia Getaways works with all major insurance providers to provide excellent insurance policies and rates for our customers. These policies cover trip cancellation, baggage insurance, travel delays, reimbursements of miles or reward points, and trip interruption or emergency evacuation. The policies vary by location, so be sure to ask your Advisor about the specifics of your trip.

Privacy

We are fully committed to your privacy. Aurelia Getaways does not sell/share any personal information- ever! If you wish, you can request copy of our privacy policy.